MyVenusSmile Privacy Policy

This Privacy Policy (“Policy”) sets out what information Heraeus Kulzer LLC (“we” or “us”) collects, how we collect it, and what we do with it. Please contact us as indicated in the “How to Contact Us” section below if you have any questions or would like additional information. We may update this Policy from time to time, so please check this Policy periodically for changes.

Your Information

We may collect non-public, personal information when you use this website or when you communicate with us through this Site. We define “personal information” as information that is unique to an individual and might include the following: name, age, mailing address, zip code, other contact information, billing information, email addresses, telephone numbers and history of products you order on this Site. We will update your information whenever we can to keep it current, accurate and complete.

Participating Dentist

When you register to use this Site, you are asked to identify a dentist that provides your care. Any information you provide on this Site, including your name, mailing address, zip code, other contact information and history of products you order on this Site will be shared with your dentist.

Our Use of Your Information

If we do receive your personal information, we will only use it for the purposes described where it is collected or otherwise as described in this Policy. We will not sell, license, transmit or disclose this information outside of our organization unless (1) you expressly authorize us to do so; (2) it is necessary to allow your dentist, our service providers or agents to provide services for us or for your dentist to provide services for you, (3) it is necessary in order to provide our products or services to you, including purchaser verification for any orders (and contacting you when necessary), (4) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with other business purposes including, without limitation, administration of this Site, customer care or convenience, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (6) otherwise as we are required or permitted by law.

If you are a California resident, you may ask us to refrain from sharing your personal information (whether collected online or offline) with third parties for their marketing purposes. Please tell us your preference by contacting us as indicated in the “How to Contact Us” section of this Policy.

If you do not agree to Our Use of Your Information above, we cannot do business with you or accept orders for Products from you. Your continued use of this Site, or purchase of any Products sold through this Site, constitutes your acceptance of this Policy. Information collected by us through the Site is considered a corporate asset and subject to transfer, sale and assignment to any successor-in-interest in the event of a corporate reorganization, merger or sale.

Contests, Sweepstakes and Other Promotions

We may offer contests, sweepstakes and other promotions on this Site. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number. These promotions may also allow you to share information about these promotions with others. We will use any information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you identify, about our Products or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services, or for other purposes disclosed to you at the point of data collection.

Direct Marketing Material

Subject to applicable contractual or legal restrictions, we may contact you with information on offers of new or existing products, services and upcoming events. We assume you agree to electronic communications when you make a purchase online. You may indicate your preference regarding receiving third party direct marketing material. If you do not wish to receive such information or would like to change your preference, please refer to “Your Rights” below.

Email

We appreciate your questions and comments about us and our products and welcome your email messages at customer.servicehkna@heraeus.com. We will share your messages with those within our organization who we believe are most capable of addressing your questions and comments. We may archive your message for a certain period of time or discard it once it is no longer needed.

Your Rights

You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference by emailing an “unsubscribe email” to customer.servicehkna@heraeus.com or refer to our literature (including the email sent to you by us) containing unsubscribe instructions. Once properly notified by you, we will take steps to stop using your information in this way. Please allow us a reasonable period of time in order to satisfy your request.

Use of Tools, “Cookies” and Links to Other Websites

This Site may use “cookies.” Cookies allow us to identify your computer, but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy access and use all of the services available to you on this Site.

If you receive our email marketing, we will tailor the information we send you unless you tell us not to. This means we may use information we hold and cookies to identify your individual Site search behavior and preferences. This will enable us to send you more personalized and relevant communications.

We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

In addition to the information we collect from cookies, we may also obtain information which you provide to us online - for example, when you sign up for new product updates or when you purchase Products, or otherwise when you communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions.

An Internet Protocol (“IP”) address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit this Site, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand the general location of visitors to this Site. We also may use this information to enhance this Site.

Certain pages on our website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

Children

We are committed to preserving online privacy for all of the visitors to this Site, including children. This Site is a general audience website, and we do not knowingly collect information from or about children or provide services to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. This Site is not designed to attract or be used by anyone under the age of 18.

Monitoring

To ensure that we carry out your instructions accurately, improve our products and services and for security, we may monitor and/or record: (1) telephone calls; and (2) transactions and activities on this Site. All recordings are our sole property.

Security Statement

We have taken reasonable steps to protect your personal information, including keeping your financial information private and safe. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our efforts. Thus, while we will use all commercially reasonable means possible to ensure the security of information you transmit to us consistent with our legal requirements, we cannot guarantee that such information will not be intercepted by third parties.

Visiting this Website from Outside of the United States

If you are visiting this Site or attempting to purchase Products from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where many of the servers related to this Site are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By purchasing our Products, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

Changes to this Policy

We may change this Policy at any time. Any changes to this Policy will be posted on this Site or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Links to Other Websites

For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. Please refer to the privacy policies applicable to those third party websites.

How To Contact Us

If you have any questions about this Policy or would like to learn more about how we protect privacy, please write to us at Heraeus Kulzer LLC, 300 Heraeus Way, South Bend, IN 46614, or by phone at 800-431-1785 or by email at customer.servicehkna@heraeus.com.

Privacy Policy: Last updated July, 2012.

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